You will need to call the VG Customer Service again to restate your issues. *If you do not respond to the VG customer service’s efforts to contact you within 10 days, the ticket will be closed. contact you to follow-up* with your ticket.If VG customer service cannot resolve the issue immediately, they will: If the issue is preventing you from doing your work.Description of the issue or error message. The Virtual Gateway is the portal for consumers, providers, organizations and EOHHS staff with a Single Sign-On for searching and accessing benefits, services and to share information with Health and Human Services agencies.Name, organization, phone number, and email address.What you may need to provide to the VG customer service representative (if applicable): Virtual Gateway access or login questions. If the application is for: the staff person, they must bring it to a manager for processing. leader per cluster and utilize gateway nodes for cluster interconnection. EOHHS Virtual Gateway Quality Assurance Request Suggested VG User Policy Going Forward: General MEC Policy: Staff not allowed to look into or process case either for themselves, family member and/or friends.
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